Hi, I'm Ankit Raj

Why you should hire me?

I'm a seasoned Product Engineer with strong backend development skills and a sharp product mindset. With experience in FinTech and CRM projects, I've worked in fast-paced SaaS environments across both product and engineering verticals. I not only understand what to build but also how to build it.😉

Experience

Senior Software Engineer

Mar 2023 - Present Bengaluru

Building Service CRM, ticketing, and helpdesk software to streamline clients' customer support process.

Engineering Achievements

Built email service as a microservice for a ticketing system with integration with multiple ESPs like SendGrid, SES, Gmail, Outlook handling 10K+ emails per day.

Implemented advanced features like rate limiting (Bucket4j), AI spam detection (AWS Bedrock), monitoring (Micrometer), and automated failure retries (EventBridge & SQS).

Developed multi-channel notification service (Email, SMS, WhatsApp) using factory pattern handling 50K+ notifications per day.

Techno-functional Achievements

Built a monitoring dashboard for email health metrics and established SOPs to protect shared IP reputation by quarantining risky client activities.

Automated client usage tracking script to monitor feature usage for usage-based pricing and improvements.

Built data migration script to move client data (1M+ tickets per day) from the existing system using Java, REST API & SQS.

Process Improvement

Standardized trunk-based development and weekly release (BitBucket, Jenkins & Argo CICD) with rollback strategies for faster and safer deployments.

Led environment migration across regions with DevOps team and documented process for future use.

Created developer portal with API documentation and guides (APIDog & Confluence) for external tools integration.

Software Engineer & Product Analyst

May 2019 - Feb 2023 Bhubaneswar

Built E-invoicing and Cash Reconciliation system to automate clients' accounts receivable

Engineering Achievements

Reduced payment failures by 10-12% by developing L3 credit card payment functionality and improving integration between payment presentment and processing service.

Developed payment file processor and parser(1B+ records per year) using Java, Spring, Redis, and MySQL, incorporating a rule engine, data pipelines, and parallel processing.

Built a correspondence configuration management service with Springboot, handling 1M+ records per year.

Product Outcomes

Researched and roadmapped an intelligent collection feature (5% increase) to address low collections for FMCG clients.

Built correspondence configuration management service, tracked delivery rate and configuration save CTR as success metrics.

Developed an internal tool which increased bandwidth utilization by 10% and improved implementation speed by 5%. Led user research, prioritised features, launched MVP and improved subsequently.

Leadership & Collaboration

Coordinated and led the setup of training environment (99% uptime) for 1,000+ concurrent users.

Established and led a cross-product implementation team of 7 members for fast-track mid-size clients' requirements, 35% faster than the conventional large clients.

Automated workspace setup using Bash and Docker, reducing new developers' onboarding time.

Certifications & Projects

DevOps Certification

GeeksForGeeks

Expected 2025

Automated CI/CD Pipeline for Portfolio Website Deployment

• Implemented a CI/CD pipeline for automated deployment of a portfolio website using GitHub Actions.
• Integrated S3 for storage, CloudFront for caching and distribution, and automated invalidation.
• Configured Route 53 for DNS management and ACM for SSL certification to ensure secure hosting.

Product Manager Fellowship

NextLeap

2023

View Certificate

Increasing Number of Reviews on Zomato

• Conducted user research (100+ respondents) and identified that 50% of frequent Zomato users lacked incentive to write reviews, impacting engagement.
• Designed a gamification system with redeemable virtual coins, targeting 2.1M users to drive review submissions while mitigating risks like spam.
• Developed wireframes, system architecture, and success metrics (e.g., review-to-order ratio) while planning for long-term scalability.

Increasing Number of Subscribers to YouTube Music

• Led user research (200+ respondents) and identified missing features (equalizer, crossfade) as key blockers for free-tier upgrades (33%) and a retention risk for premium users (40%).
• Developed an AI-powered equalizer that dynamically adjusts settings based on user listening history to enhance engagement.
• Designed wireframes, system architecture, and success metrics (e.g., completion rate) while addressing challenges like the cold start problem.

Education

Bachelor of Technology

Computer Science & Engineering

Kalinga Institute Of Industrial Technology

2016 - 2020 CGPA: 8.71

Get in Touch